Refund & Return Policy

Your satisfaction is our priority at Shairaelle Elite Vault. We want you to shop with confidence, knowing that we stand behind the quality of our products and our service. Please read our refund and return policy below for details on how we support you if something isn’t quite right with your purchase.

1. Eligibility for Returns & Exchanges

  • Returns and exchanges are accepted within 7 days of purchase or delivery date.
  • Items must be in their original, unused condition with all tags and packaging intact.
  • A valid proof of purchase (receipt or order confirmation) is required.

2. Items Not Eligible for Return

  • Items marked as final sale or clearance
  • Personalized or custom-ordered products
  • Accessories such as earrings (for hygiene reasons), unless defective
  • Items showing signs of wear, washing, or alteration

3. How to Request a Return or Exchange

  1. Contact our customer service team at admin@shairaellevault.com or call +63 909 332 3537 within 7 days of receiving your item.
  2. Provide your order number, item details, and reason for return or exchange.
  3. We will guide you through the next steps, including shipping or drop-off instructions.

4. Refunds

  • Once your return is received and inspected, we will notify you by email or SMS regarding approval.
  • Approved refunds are processed via your original payment method within 7 business days.
  • Shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items sent by us.

5. Exchanges

  • If you wish to exchange an item for a different size or color, please specify your preference when you contact us.
  • Subject to availability, we will reserve the replacement once your return is approved.
  • Any price differences will be communicated before shipping the replacement item.

6. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue as quickly as possible.

7. Need Assistance?

Our team is here to help you. For questions or assistance, please reach out:
Email: admin@shairaellevault.com
Phone: +63 909 332 3537

We appreciate your trust in us. Thank you for shopping at Shairaelle Elite Vault!